Refund Policy

1. Overview

At GhibliAI, we strive to ensure complete customer satisfaction with our AI-powered image transformation services. This refund policy outlines the terms and conditions under which we may provide refunds for our services.

2. Free Credits

Our free credits are provided as a courtesy to new users and are non-refundable. These credits are intended to help users experience our service and understand its capabilities.

3. Paid Credits

For paid credits, we offer the following refund options:

• Unused credits may be refunded within 30 days of purchase
• Refunds will be processed to the original payment method
• Processing time for refunds may take 5-10 business days
• Once credits are used, they are non-refundable

4. Subscription Services

For subscription-based services:

• You may cancel your subscription at any time
• Refunds for unused portions of the subscription period may be provided if requested within 14 days of the billing date
• No refunds will be issued for partial months of service
• Access to premium features will continue until the end of the paid period

5. Technical Issues

In the event of technical issues that prevent the service from functioning as intended:

• We will make every effort to resolve the issue promptly
• If the service is unavailable for an extended period, we may offer compensation in the form of additional credits
• Refunds may be considered on a case-by-case basis for significant service disruptions

6. How to Request a Refund

To request a refund, please:

• Contact our support team through the support portal
• Include your order number and reason for the refund request
• Provide any relevant details about the issue
• Allow up to 48 hours for our team to review your request

7. Exceptions

The following circumstances are not eligible for refunds:

• Used credits or completed transformations
• Services that have been fully utilized
• Accounts that have violated our terms of service
• Requests made after the specified refund period

8. Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: [email protected]
• Support Portal: support.ghibliai.site